frequently asked questions (˶ᵔ ᵕ ᵔ˶)
can you cancel or change my order?
in most cases, we cannot cancel or change your order. we try our best to ship out our orders as quickly as possible, our set ship days are monday, wednesday, and friday. if haven't shipped it out and see your message in time, we will be able to cancel the whole order, but we cannot add or remove items.
do you ship internationally?
yes, we do! we ship to most countries, but please note, customers are responsible for any vat, customs, or other fees from their country.
do you accept returns?
we only accept returns in certain circumstances, such as receiving the wrong product. other wise we do not accept returns or refunds! please make sure to read the description on each item you buy and review measurements, sizes, and other notes in the product description.
where do you ship from?
we ship from the usa! we source all of our items from japan, but we keep all of our inventory in the usa! you can view our shipping page to learn more.
how do i figure out my japanese size?
there are many size guides online to convert your sizing to japanese sizing. we do our best to include measurements in the descriptions of each item, so please compare your measurements to the item description to ensure proper fitting :)